Microsoft Outlook has suffered a massive hour-long outage this evening, with users reporting that they cannot view emails or create emails using Outlook client for Windows 10.
This issue primarily manifests as some messages cannot be viewed or delivered and users are getting a blank screen shortly after they receive or send emails. Microsoft has confirmed the reports and it said that a subset of users are affected, and the workaround is to use an alternate device, such as Android or iOS.
“I cannot get messages to fully load in Outlook. If I go to the web interface, they load, but not in the application itself,” a user wrote in a Reddit thread. “The issue I am seeing is when you click and open an email the text appears for a second then disappears. When you reply text doesn’t appear in the email. Basically just a white screen,” another user noted.
The bug has been spotted in Outlook Build 13929.20372 (version 2104) and it seems to be hitting the Windows app only. In this case, rolling Microsoft Outlook back to the version that preceded the current one should resolve the problem that prevents viewing or creating emails.
How to fix Microsoft Outlook issues with viewing and creating emails
To fix the Outlook bug where emails cannot be viewed or composed, follow these steps:
- Open Command Prompt with administrator privilege.
- Type cd “C:Program FilesCommon Filesmicrosoft sharedClickToRun” and press enter.
- Type officec2rclient.exe /update user updatetoversion=16.0.13901.20462
- Press enter.
- Restart the Outlook client.
Once done, sit back and wait while Office 365 reverts. We have tested this on our systems and it worked perfectly.
If you’ve followed the steps correctly, Outlook should no longer suffer from email issues.
Keep in mind that Office updates are pushed automatically, which means you will also need to temporary disable the automatic updates.
To turn off Automatic Updates so Outlook doesn’t try to update itself again once, launch Outlook client and click File > Account.
On the next screen, click the “Update Options” button and choose Disable Updates.
Close the program.
Microsoft is rolling out a fix for Outlook email issues
“We’ve identified the root cause and are applying a fix, which will reach affected users over the next 3 to 4 hours. Users will need to restart the Outlook client to apply the fix after it’s received. We expect to restore service to affected users by May 12, 2021, at 3:00 AM,” Microsoft said in a new statement.